Refund policy
1. Damaged, Missing Parts, or Wrong Item
If your item arrives damaged, missing parts, or you received the wrong item, please contact us at sales@greenvibeltd.com with the following:
- Photos of the entire item
- Photos of the damage/defect from different angles
- Photos of the original packaging (if available)
- Order number and a brief description of the issue
We'll respond within 24 business hours and arrange a replacement or refund.
2. Changed Your Mind?
You may return most items within 30 days of delivery, as long as they are:
- Unused and in original condition
- In their original packaging
Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product — in that case, we'll cover the cost.
3. Items That Can't Be Returned
- Clearance items
- Bundled/discounted sets (unless the entire bundle is returned)
4. How to Return an Item
Email us at sales@greenvibeltd.com with your order number and reason for return. We'll guide you through the return process and confirm your refund once the item is received and inspected.
5. Refunds
Once your return is received and inspected, refunds are typically processed within 5-7 business days.
6. Order Cancellations
Since orders are fulfilled and shipped promptly through Amazon, cancellations are only possible before the order ships. Please contact us as soon as possible at sales@greenvibeltd.com if you need to cancel.
7. Warranty
This warranty does not cover damage caused by improper use, misuse, accidents, or modifications made after delivery.
To submit a warranty claim, email sales@greenvibeltd.com with:
- Order number or proof of purchase
- Description of the issue
- Photos or videos showing the problem
We'll review your request and get back to you with a solution as quickly as possible.
